Age UK Islington (Motivational Interviewing & Coaching Workshop)

Dimitra Filippou
“What I loved is that you created a safe and calm space for us to express ourselves.  The role play was great and I could see that people were engaging and feeling passionate and more like themselves”

Anonymous
"It was enlightening. But difficult working outside your comfort zone. But I guess that is the point. Very good to point out that we need to take a moment for ourselves to do the same for others "

Maxine
"Mahnaz, very good, down to earth, understands our roles. Best training had in a long time. Not just power point presentation that you have to read over again. Enjoyed today"

Anonymous
"Very useful. Informative. Practical exercise were very good. Coach was organised. Good flow. Enjoyed the session "

Anonymous
"I really enjoyed the session - good practise. I only wish it was a full day so we could go into more depth…. I would enjoy doing this again for longer! Thanks so much."

Anonymous
"Very motivating and engaging. Liked the interaction with the trainer and the group. Good set of exercises. Engaging trainer.  "

Hattie
"Excellent workshop. Enjoyed the exercises and learnt new techniques. Thank you. "

Jane Chambers
"Thank you! Todays session has made me remember to be more mindful when talking to clients and to expect more of them and me. It was fun!"

Michelle
"It was useful looking more into the communication levels with our clients. I really enjoyed it and found it very useful. "

Shahida
"It focused on some areas of work, to improve on communication with clients. I will be more aware of my personal skills, boundaries and 'me' time, within job delivery. Very pleasant and informative "

Polly
"Useful to take time to consider my communication style and where I can improve. Both through feedback and just having time to reflect. Role play was effective. The difference for me will be to listen more patiently and allowing space.  "

Anonymous
"Having the interactive session has provoked reflection on my own communication style. It was useful in becoming much more aware of how we all do our daily jobs and how we can do them better. The practical suggestions regarding Asset based questions were of use. Thank you.  "

Andrea
"Being reminded to listen more and not to pre-empt questions. I liked the role playing and find I remembered better with it. I will be taking time to listen more, before coming back with  a solution. I feel more confident with conflict resolution now! "

Diane
"Good to re-evaluate and be aware of questioning skills.  It was good, I enjoyed the interactive aspect of it. The Asset based questions were very useful. Thank you. "

Lauren
"It helped me to think about listening skills. It was a good and practical session and helped me to realise people need to have a safe space to share. Asking questions in a different way will be useful!"

Janet
"This has helped me realise that most of the time I do ask the right questions to gain the information I need for a particular client. The session was enjoyable, fun and structured in a loose but positive way. I will probably listen more and not interrupt as I do sometimes. The coach was very good and empowering. "